Welcome to the website www.alphaservis.hr, operated by Mcloud j.d.o.o. (hereinafter referred to as “Alpha Servis,” “we,” “our,” or “us”). We are committed to protecting your privacy and the security of your personal data. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our website and services. By using our website, you agree to the terms described in this policy.
1. Personal Data We Collect
We collect and process personal data that you directly or indirectly provide to us, such as:
- Contact Information: Name, surname, email address, phone number, and physical address.
- Payment Information: Payment details such as credit/debit card numbers or bank account numbers (we do not store this information directly; it is processed through secure payment service providers).
- Order Information: Information about the products you order, including purchase history.
- Technical Information: IP address, browser type, device type, operating system, and other technical data collected through cookies and other tracking technologies.
2. Purpose of Data Processing
We process your personal data for the following purposes:
- Order Processing: To fulfill your order, process payment, and deliver products.
- Customer Support: To respond to your inquiries, provide support, and resolve complaints.
- Marketing: To send promotional materials, special offers, and notifications (with your consent).
- Website Optimization: To analyze website traffic, improve user experience, and develop new features.
- Legal Compliance: To meet our legal obligations, such as maintaining financial records or responding to court orders.
3. Legal Basis for Processing
We process personal data based on the following legal grounds:
- Contract Execution: Processing your data is necessary to fulfill contractual obligations (such as processing and delivering orders).
- Legitimate Interest: We may process your data to improve our services, ensure security, and protect our legal rights.
- Consent: For marketing communications and the use of certain types of cookies, we process your data based solely on your explicit consent.
You have the right to withdraw your consent at any time by contacting us or adjusting your cookie settings on the website.
4. Who We Share Your Data With
We do not sell, rent, or trade your personal data with third parties. However, we may share your data with trusted partners in the following cases:
- Service Providers: We work with third parties, such as payment processors, delivery services, and IT support, who may process your personal data on our behalf. These third parties are bound by data protection laws and contractual obligations to protect your data.
- Legal Obligations: We may share your data when required by law, pursuant to a court order, or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of a business transaction in accordance with this Privacy Policy.
5. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, encryption of sensitive information, and regular security audits.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. When your data is no longer needed, it will be securely deleted or anonymized.
7. Your Rights
You have the following rights concerning your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: If your data is inaccurate or incomplete, you have the right to request its correction.
- Right to Erasure: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
- Right to Restriction of Processing: In certain circumstances, you may request the restriction of processing your data.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You may object to the processing of your data based on legitimate interest or for direct marketing purposes.
To exercise any of these rights, please contact us at alphaservis@alphaservis.com. We will respond to your request within the legally prescribed time.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to collect and store certain information. Cookies are small text files placed on your device to improve website functionality, analyze traffic, and personalize content.
You can manage your cookie settings through your browser settings, but disabling cookies may affect the functionality of the website.
For more information, please refer to our Cookie Policy.
9. International Data Transfers
Your personal data may be transferred and processed in countries outside the European Economic Area (EEA), which may have different data protection laws. In such cases, we ensure appropriate safeguards, such as standard contractual clauses, to protect your data.
10. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date” at the top. We encourage you to review this policy regularly to stay informed about how we protect your data.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy or your personal data, feel free to contact us at:
Alpha Servis
Stjepana Radića 48A, 31000 Osijek
Email: alphaservis@alphaservis.com
Phone: +385 98 606 855
Company Name: MCloud j.d.o.o.
Headquarters: Ulica Sv. Ane 86/A, Osijek
OIB: 28129876103
Company Registration Number: 04273796
Competent Court: Commercial Court in Osijek
Share Capital: 10 EUR
Authorized Person: Jurica Bilandžija