At Alpha Servis, our goal is to ensure your complete satisfaction with every purchase. If you are not fully satisfied with the product you purchased, we offer a simple return process. Please carefully read our return policy to ensure a smooth experience.
1. Right to Return
1.1. Customers have the right to return products within 14 days from the date of receipt, without providing a reason, in accordance with the Consumer Protection Act.
1.2. Products must be unused, undamaged, and returned in their original packaging with all accompanying documents (invoice, warranty card, user manual, etc.).
2. Return Process
2.1. To request a return, you can contact us via email at alphaservis@alphaservis.com or by phone at +385 98 606 855.
2.2. In your return request, please include your order number, purchase date, and reason for the return (optional).
2.3. Once we receive your request, we will send you a confirmation of receipt and further instructions for returning the product.
3. Return Costs
3.1. The customer bears the costs of return shipping, except in cases where the product is defective or there was an error in delivery.
3.2. In cases of returns due to an error by Alpha Servis (e.g., a defective or damaged product was delivered), Alpha Servis will cover the return shipping costs.
4. Refund
4.1. Refunds will be processed within 14 days from the date we receive the returned product and verify its condition.
4.2. Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.
5. Complaints and Exchanges
5.1. If the product is defective or does not match the order, the customer has the right to a replacement product or a refund.
5.2. Complaints can be submitted via email at alphaservis@alphaservis.com or by phone at +385 98 606 855.
6. Contact Information
If you have any questions or need additional information about the return process, please contact us:
- Address: Ulica Stjepana Radića 48A, 31000 Osijek
- Email: alphaservis@alphaservis.com
- Phone: +385 98 606 855
Thank you for shopping at alphaservis.hr. Your satisfaction is our top priority!